Returns & Refunds

I hope you'll love your Vesperis products. However, if something isn't quite right, I'll always do my best to find a fair solution.

Returning Your Order

If you change your mind, you have the right to return eligible products within 14 days of receiving your order, in accordance with EU consumer regulations.

Before returning any item, please contact me so I can provide the return instructions.

Returned products must be unused, in their original packaging, and in a condition that allows them to be resold.

Products That Can Be Returned

The following products may be returned if they are unused and their protective packaging or seal remains intact:

  • soaps (in their original shrink wrap),
  • massage candles (if they have not been lit or used and the wax surface is untouched),
  • home fragrance products,
  • other non-personalised items that remain unopened and unused.

Products That Cannot Be Returned

For hygiene and safety reasons, the following products cannot be returned once their protective seal has been broken or they have been opened or used:

  • face care products,
  • body care products,
  • hair care products,
  • any cosmetic product with a broken protective seal.

Custom-made or personalised products cannot be returned unless they arrive damaged or faulty.

Digital products, including downloadable recipes and guides, are non-refundable once access has been granted.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me as soon as possible after delivery.

If possible, please include a few photos of the product and its packaging so I can resolve the issue quickly.

Please note that I cannot accept responsibility for products that have been damaged after delivery due to accidental damage, improper use, incorrect storage, or normal wear.

Please follow the candle care instructions provided with your order. Damage caused by improper candle use cannot be refunded or replaced.

Refunds

Once your return has been received and inspected, I will let you know whether your refund has been approved.

Approved refunds will be issued using the original payment method.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or an incorrect product was sent.

Questions?

If you have any questions about returns or refunds, please feel free to contact me.